Q: How do I place an order on Ellzaras's Store?
A: Browse our collection, add desired items to your cart, and proceed to checkout. Fill in your shipping address, choose a delivery option, and confirm your order. You’ll receive a confirmation email shortly after.
Q: What payment methods are accepted?
A: We accept credit/debit cards (Visa, MasterCard, RuPay), net banking, UPI, and popular wallets like Paytm, PhonePe, and Google Pay. All transactions are secured with SSL encryption.
Q: How long will delivery take?
A: Standard delivery within India takes 4–7 business days. For premium or express shipping, delivery is 2–3 business days. International orders are processed within 10–15 business days. You’ll receive a tracking number once the order ships.
Q: Can I return or exchange an item?
A: Yes. If you’re not satisfied, return the item within 15 days of receipt in its original condition and packaging. Return shipping costs are borne by you unless the item is defective. Once we receive the return, we’ll process a refund or exchange within 5–7 business days.
Q: How do I find my correct size?
A: Refer to our size chart on each product page. Measure your bust, waist, and hips, then match the measurements to the chart. If you’re between sizes, we recommend choosing the larger size for a relaxed fit.
Q: What if I have a question or need help?
A: Contact our support team at ellzaras.store@gmail.com or call 8301833284. We’re available Monday–Saturday, 10 AM–8 PM IST, and will respond within 24 hours.
